<?xml version='1.0' encoding='UTF-8'?><KD_8_2_Z1 version="1" xmlns="http://www.brz.gv.at/eproc/kd/2018/12"><CONTRACTING_BODY><ADDRESS_CONTRACTING_BODY><OFFICIALNAME>Bundesministerium f&#252;r Soziales, Gesundheit, Pflege und Konsumentenschutz</OFFICIALNAME><NATIONALID>9110019891221</NATIONALID><PHONE>+43 14097609</PHONE><E_MAIL>kanzlei@schramm-oehler.at</E_MAIL><DOMAIN>Federal</DOMAIN></ADDRESS_CONTRACTING_BODY></CONTRACTING_BODY><OBJECT_CONTRACT><TITLE><P>BMSGPK: Routing- und Call-Center-Dienstleistungen</P></TITLE> <REFERENCE_NUMBER>2021-0.306.055</REFERENCE_NUMBER><CPV_MAIN><CPV_CODE CODE="79512000" /></CPV_MAIN><TYPE_CONTRACT CTYPE="SERVICES" /><SHORT_DESCR><P>Ziel des Vergabeverfahrens war die Beauftragung von Routing-Dienstleistungen (Los 1) und Call-Center-Dienstleistungen (Los 2) zum Zweck der Terminbuchung, -stornierung oder -umbuchung f&#252;r COVID-19 Testungen.</P></SHORT_DESCR><OBJECT_DESCR><CPV_ADDITIONAL><CPV_CODE CODE="32000000" /></CPV_ADDITIONAL><CPV_ADDITIONAL><CPV_CODE CODE="32300000" /></CPV_ADDITIONAL><CPV_ADDITIONAL><CPV_CODE CODE="32413100" /></CPV_ADDITIONAL><CPV_ADDITIONAL><CPV_CODE CODE="64214200" /></CPV_ADDITIONAL><CPV_ADDITIONAL><CPV_CODE CODE="32551200" /></CPV_ADDITIONAL><CPV_ADDITIONAL><CPV_CODE CODE="32551400" /></CPV_ADDITIONAL></OBJECT_DESCR></OBJECT_CONTRACT><PROCEDURE><PT_COMPETITIVE_NEGOTIATION /><PT_WITH_PRIOR_NOTICE /></PROCEDURE><AWARD_CONTRACT><AWARDED_CONTRACT><DATE_CONCLUSION_CONTRACT>2021-08-30</DATE_CONCLUSION_CONTRACT><NB_TENDERS_RECEIVED>2</NB_TENDERS_RECEIVED><NB_SME_TENDER>1</NB_SME_TENDER><NB_SME_CONTRACTOR /><CONTRACTOR><ADDRESS_CONTRACTOR><OFFICIALNAME>yuutel GmbH</OFFICIALNAME><NATIONALID>9110027528003</NATIONALID></ADDRESS_CONTRACTOR></CONTRACTOR><CONTRACTOR><ADDRESS_CONTRACTOR><OFFICIALNAME>walter services GmbH</OFFICIALNAME><NATIONALID>9110023169330</NATIONALID></ADDRESS_CONTRACTOR></CONTRACTOR><VAL_TOTAL CURRENCY="EUR">54200000</VAL_TOTAL></AWARDED_CONTRACT></AWARD_CONTRACT><ADDITIONAL_CORE_DATA><ABOVETHRESHOLD /></ADDITIONAL_CORE_DATA></KD_8_2_Z1>