<?xml version='1.0' encoding='UTF-8'?><KD_8_2_Z1 version="1" xmlns="http://www.brz.gv.at/eproc/kd/2018/12"><CONTRACTING_BODY><ADDRESS_CONTRACTING_BODY><OFFICIALNAME>Bundesministerium f&#252;r Soziales, Gesundheit, Pflege und Konsumentenschutz</OFFICIALNAME><NATIONALID>9110019891221</NATIONALID><PHONE>+43 171100862291</PHONE><E_MAIL>Gerald.Schimpf@sozialministerium.at</E_MAIL><DOMAIN>Federal</DOMAIN></ADDRESS_CONTRACTING_BODY></CONTRACTING_BODY><OBJECT_CONTRACT><TITLE><P>Beauftragung Callcenter</P></TITLE> <REFERENCE_NUMBER>2021-0.150.638</REFERENCE_NUMBER><CPV_MAIN><CPV_CODE CODE="79512000" /></CPV_MAIN><TYPE_CONTRACT CTYPE="SERVICES" /><SHORT_DESCR><P>Callcenter-Leistungen in Form der Entgegennahme von Anrufen zu Zwecken der Terminbuchung, -stornierung oder -umbuchung f&#252;r COVID-19 Testungen im Rahmen eines bundesweiten Screeningprogramms und zu Zwecken der Beratung der Anruferinnen und Anrufer hinsichtlich grunds&#228;tzlicher und mit der Testung in Verbindung stehender Fragen anhand von von der Aufraggeberin zur Verf&#252;gung gestellten FAQ.</P></SHORT_DESCR><OBJECT_DESCR></OBJECT_DESCR></OBJECT_CONTRACT><PROCEDURE><PT_COMPETITIVE_NEGOTIATION /><PT_WITHOUT_PRIOR_NOTICE /></PROCEDURE><AWARD_CONTRACT><AWARDED_CONTRACT><DATE_CONCLUSION_CONTRACT>2021-03-08</DATE_CONCLUSION_CONTRACT><NB_TENDERS_RECEIVED>1</NB_TENDERS_RECEIVED><NB_SME_TENDER>0</NB_SME_TENDER><NB_SME_CONTRACTOR /><CONTRACTOR><ADDRESS_CONTRACTOR><OFFICIALNAME>ViennaCommunications Consulting GmbH</OFFICIALNAME><NATIONALID>9110017167380</NATIONALID></ADDRESS_CONTRACTOR></CONTRACTOR><CONTRACTOR><ADDRESS_CONTRACTOR><OFFICIALNAME>Servotel CallCenter Dienstleistungen GmbH</OFFICIALNAME><NATIONALID>9110016205014</NATIONALID></ADDRESS_CONTRACTOR></CONTRACTOR><CONTRACTOR><ADDRESS_CONTRACTOR><OFFICIALNAME>Competence Call Center Wien GmbH</OFFICIALNAME><NATIONALID>9110017236116</NATIONALID></ADDRESS_CONTRACTOR></CONTRACTOR><VAL_TOTAL CURRENCY="EUR">5668320</VAL_TOTAL></AWARDED_CONTRACT></AWARD_CONTRACT><ADDITIONAL_CORE_DATA><ABOVETHRESHOLD /></ADDITIONAL_CORE_DATA></KD_8_2_Z1>