<?xml version='1.0' encoding='UTF-8'?><KD_8_1_Z2 version="1" xmlns="http://www.brz.gv.at/eproc/kd/2018/12"><CONTRACTING_BODY><ADDRESS_CONTRACTING_BODY><OFFICIALNAME>ORS &#214;sterreichische Rundfunksender GmbH &amp; Co KG</OFFICIALNAME><NATIONALID>9110016739298</NATIONALID><PHONE>+43 18704012680</PHONE><E_MAIL>office@ors.at</E_MAIL></ADDRESS_CONTRACTING_BODY><DOCUMENT_FULL/><URL_DOCUMENT>https://casati.vergabeportal.at/Detail/203678</URL_DOCUMENT><URL_PARTICIPATION>https://casati.vergabeportal.at/Detail/203678</URL_PARTICIPATION></CONTRACTING_BODY><OBJECT_CONTRACT><TITLE><P>ORS: Rahmenvertrag Customer Care / Call Center Dienstleistungen</P></TITLE> <REFERENCE_NUMBER>24/226</REFERENCE_NUMBER><CPV_MAIN><CPV_CODE CODE="79512000" /></CPV_MAIN><TYPE_CONTRACT CTYPE="SERVICES" /><SHORT_DESCR><P>Die AG beabsichtigt, im Rahmen ihrer fortlaufenden Bem&#252;hungen um herausragenden Kundenservice und optimale Interaktion mit ihren Kunden die Dienstleistungen eines hochqualifizierten und spezialisierten Call Centers zu erwerben.</P></SHORT_DESCR><NO_LOT_DIVISION /><OBJECT_DESCR><NUTS CODE="ATZZZ" /></OBJECT_DESCR></OBJECT_CONTRACT><LEFTI></LEFTI><PROCEDURE><PT_COMPETITIVE_NEGOTIATION /><DATETIME_RECEIPT_TENDERS>2025-03-03T10:00:00</DATETIME_RECEIPT_TENDERS></PROCEDURE><COMPLEMENTARY_INFO><DATE_DISPATCH_NOTICE>2025-01-28</DATE_DISPATCH_NOTICE></COMPLEMENTARY_INFO><ADDITIONAL_CORE_DATA><DATE_FIRST_PUBLICATION>2025-01-29</DATE_FIRST_PUBLICATION><DATETIME_LAST_CHANGE>2025-01-29T09:05:11</DATETIME_LAST_CHANGE></ADDITIONAL_CORE_DATA></KD_8_1_Z2>