<?xml version='1.0' encoding='UTF-8'?><KD_8_2_Z1 version="1" xmlns="http://www.brz.gv.at/eproc/kd/2018/12"><CONTRACTING_BODY><ADDRESS_CONTRACTING_BODY><OFFICIALNAME>Magistrat der Stadt Wien - Magistratsabteilung 01</OFFICIALNAME><NATIONALID>9110020116238</NATIONALID><PHONE>+43 1400072261</PHONE><E_MAIL>venita.sarac@wien.gv.at</E_MAIL><DOMAIN>Vienna</DOMAIN></ADDRESS_CONTRACTING_BODY></CONTRACTING_BODY><OBJECT_CONTRACT><TITLE><P>AUS23V040-ITSM Beratung</P></TITLE> <REFERENCE_NUMBER>134619</REFERENCE_NUMBER><CPV_MAIN><CPV_CODE CODE="72000000" /></CPV_MAIN><TYPE_CONTRACT CTYPE="SERVICES" /><SHORT_DESCR><P>Abschluss eines unbefristeten Rahmenvertrags f&#252;r Beratungsleistungen im Gesamtausma&#223; von mind. 1.000 und max. 3.400 Personenstunden pro Jahr f&#252;r die strategische, taktische und operative Unterst&#252;tzung beim Aufbau und der Weiterentwicklung des Managementsystems ITSM von MA01 – Wien Digital.</P></SHORT_DESCR><OBJECT_DESCR></OBJECT_DESCR></OBJECT_CONTRACT><PROCEDURE><PT_OPEN /></PROCEDURE><AWARD_CONTRACT><AWARDED_CONTRACT><DATE_CONCLUSION_CONTRACT>2024-07-10</DATE_CONCLUSION_CONTRACT><NB_TENDERS_RECEIVED>1</NB_TENDERS_RECEIVED><NB_SME_TENDER>1</NB_SME_TENDER><CONTRACTOR><ADDRESS_CONTRACTOR><OFFICIALNAME>MT Pro GmbH</OFFICIALNAME><NATIONALID>9110022379525</NATIONALID></ADDRESS_CONTRACTOR></CONTRACTOR><VAL_TOTAL CURRENCY="EUR">1904000</VAL_TOTAL></AWARDED_CONTRACT></AWARD_CONTRACT><ADDITIONAL_CORE_DATA><ABOVETHRESHOLD /></ADDITIONAL_CORE_DATA></KD_8_2_Z1>